Privacy Policy

Effective Date: July 16, 2023

Welcome to Oneflow! This Privacy Policy describes how Oneflow ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our accounting software and visit our website at oneflow.pro (the "Site").

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you, such as your name, email address, phone number, and billing information. Specifically, we collect:

• Account Information: When you register for an account, we collect your name, email address, company name, and password.
• Payment Information: If you subscribe to our services, we collect your billing information, which may include credit card numbers and billing addresses.
• Communication Information: If you contact us for support or other inquiries, we collect your name, email address, and the content of your communications.

1.2 Non-Personal Information

We also collect non-personal information that cannot be used to identify you directly. This includes:

• Technical Data: Such as IP address, browser type, device information, and operating system.
• Usage Data: Information about how you use our software and website, including timestamps, pages viewed, and interactions with our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: To operate and maintain our software, personalize your experience, and improve our offerings.
• Billing and Account Management: To manage billing, process payments, and communicate with you about your account.
• Customer Support: To respond to your inquiries, provide technical support, and address any issues you encounter.
• Communication: To send you updates, newsletters, and other information that may be of interest to you.
• Compliance and Protection: To comply with legal obligations, enforce our terms of service, and protect against fraud, security risks, and other malicious activity.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption: We use encryption technologies to protect your data during transmission and storage.
• Access Controls: Access to your personal information is restricted to authorized personnel who need the information to perform their job functions.
• Regular Audits: We regularly review our security practices and update them as necessary to address emerging threats.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

5.2 Data Deletion

You can request the deletion of your personal information by contacting us. We will take reasonable steps to delete your data unless we are required to retain it for legal or legitimate business purposes.

5.3 Opt-Out

You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site’s or service provider's systems to recognize your browser and capture and remember certain information.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us understand how visitors interact with our website by providing information about areas visited, time spent, and any issues encountered.
• Functional Cookies: Allow our website to remember your preferences and provide enhanced features.

6.2 Managing Cookies

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@oneflow.pro
• Mailing Address: Oneflow, Sanepa, Lalitpur

Thank you for using Oneflow!